Refund policy

We want you to love your purchase from The 18k Club. If your piece isn’t quite right for you, you can cancel your online order within 14 days of receiving it, provided it is eligible for return under UK consumer law. Please contact us within this period to let us know, and return the item within a further 14 days. Items should be returned in their original condition, with reasonable care taken when trying them on. We will provide the return address, and ask that all returns are sent using a tracked and signed-for delivery service. Return postage costs are the responsibility of the sender, unless otherwise required by law.

If you request a ring to be resized or an item to be customised to your specifications before dispatch, this may affect your right to cancel your order. Where an item qualifies as personalised or made to your specifications under UK consumer law, the usual cancellation rights for online purchases do not apply. If you arrange for a ring to be altered by another jeweller after delivery, this may affect your options if you later wish to return it. Your statutory rights remain protected, and if an item is faulty or not as described, you may still be entitled to a repair, replacement or refund, as applicable.

Once your return has been received, we will process your refund in accordance with your statutory rights. Refunds will be made to your original payment method. For international returns, any customs duties or import taxes incurred when returning an item are the responsibility of the sender.

All jewellery at The 18k Club is vintage or pre-loved, meaning some pieces may have minor signs of age and wear that contribute to their unique character. Any significant imperfections or notable condition details will be clearly mentioned in the product description. If you have any questions about a piece before purchasing, please feel free to contact us, we are always happy to help.